Privacy Policy

1. About This Policy

Almora ("we", "our", "us") operates from No. 22, Jalan Setia Indah, 81100 Johor Bahru, Johor, Malaysia. This policy describes how we handle personal information collected through our website at almora.sbs and through direct enquiries about our household coordination services.

We are committed to handling your information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

2. Information We Collect

When you contact us through our website or by phone, we may collect:

• Your name and the name of the older relative you are enquiring about
• Your contact details — phone number and email address
• General information about your household's coordination needs as you describe them
• Communications you send to us, including enquiry messages

We also collect certain non-personal information automatically, such as browser type, pages visited, and time spent on our site. This data is used only to understand how the site is used and to make it more helpful.

3. How We Use Your Information

The information you provide is used to:

• Respond to your enquiry and describe our services clearly
• Arrange an initial consultation if you choose to proceed
• Keep records of our correspondence for service coordination purposes
• Send you relevant follow-up information you have requested
• Improve the quality of our services and communications

We do not use your information for automated decision-making or profiling. We do not send unsolicited promotional material.

4. Sharing Your Information

Almora does not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With household helpers or coordination partners directly involved in carrying out the service you have arranged, to the extent necessary
• With trusted technology providers (such as our website host) under confidentiality obligations
• Where required by Malaysian law or a lawful authority

Any party who receives your data on our behalf is required to handle it responsibly and only for the purpose for which it was shared.

5. Cookies and Tracking

Our website uses cookies to remember your preferences and understand how visitors use our pages. When you visit our site, a small banner will ask for your consent before any optional cookies are stored.

Essential cookies necessary for the site to function are always active. For full details on the cookies we use, please see our Cookie Policy.

6. How Long We Keep Your Information

We keep personal information for as long as is reasonably needed to provide our services and maintain accurate records. In general:

• Enquiry correspondence is kept for up to two years after the last contact
• Records relating to active or completed service arrangements are kept for up to five years
• You may ask us to delete your information at any time by contacting us directly

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate information
• Withdraw your consent for us to process your data
• Ask us to stop using your data for direct communication

To exercise any of these rights, please contact us at [email protected] or call +60 13-665 4210. We will respond within 21 days.

8. Data Security

We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. Staff with access to personal data are expected to handle it responsibly. While no system is entirely without risk, we keep our practices under regular review.

9. Links to Other Websites

Our site may contain links to external services such as grocery delivery or local community resources. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised date at the top. Continuing to use our services after any update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this policy or how we handle your information, please reach us at:

• Post: Almora, No. 22, Jalan Setia Indah, 81100 Johor Bahru, Johor
• Phone: +60 13-665 4210
• Email: [email protected]