Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of this website and any services you arrange with Almora. By using our website or engaging our services, you agree to the terms set out here.

Almora is operated from No. 22, Jalan Setia Indah, 81100 Johor Bahru, Johor, Malaysia. Enquiries may be directed to [email protected] or +60 13-665 4210.

2. Our Services

Almora provides household coordination, meal planning coordination, occasion organisation, and family information services. Our work is confined to general household assistance and coordination tasks. We do not provide any form of professional care, regulated personal services, or activities reserved for licensed practitioners.

The precise scope of any arrangement is agreed with each family individually before the service begins. Nothing on this website constitutes a binding offer; engagement is formalised through a separate written agreement.

3. Pricing and Payment

Service prices are displayed on our website in Malaysian Ringgit (RM) and are correct at the time of publication. Prices may be revised from time to time; the price applicable to your arrangement is the one agreed at the point of engagement.

• Payment terms are set out in the individual service agreement
• Invoices are issued in RM and are subject to applicable taxes
• Payments are non-refundable once a service cycle has commenced, except where Almora is unable to fulfil the agreed scope
• For occasion-based services, cancellation more than 72 hours in advance will be considered on a case-by-case basis

4. Your Responsibilities

To allow us to carry out our work well, you agree to:

• Provide accurate and reasonably complete information about your household's needs
• Give reasonable advance notice of changes to arrangements or cancellations
• Ensure our staff or coordinators can access the home at agreed times
• Treat Almora staff with courtesy and in accordance with applicable law
• Not request activities that fall outside Almora's stated scope of service

5. Limitations of Service

Almora provides coordination and household assistance only. The following are outside our scope and we make no representation or undertaking in relation to them:

• Any form of personal care or physical assistance to older relatives
• Any activity that constitutes advice of a professional nature (financial, legal, or otherwise)
• Guarantees about the outcome of occasion planning or community resource availability
• The quality or reliability of third-party services we coordinate (such as grocery delivery providers)

6. Liability

Almora will carry out its coordination work with reasonable care. To the extent permitted by Malaysian law:

• We are not liable for losses arising from the actions or omissions of third-party service providers we coordinate
• We are not liable for indirect or consequential losses arising from delays, changes in circumstances, or third-party failures
• Our total liability to you for any claim arising from our services is limited to the fees paid for the specific service to which the claim relates

Nothing in these terms limits liability for fraud or wilful misconduct, or in any other way that is not permitted under Malaysian law.

7. Website Use

You may use this website for personal, non-commercial purposes. You agree not to:

• Copy, reproduce, or redistribute any part of the site's content without our written permission
• Use the site in any way that could impair its functioning or interfere with other users
• Submit false or misleading information through our contact form

We reserve the right to withdraw or amend any content on this site without notice.

8. Intellectual Property

All content on this website, including text, layout, and visual elements, belongs to Almora or is used with permission. You may not reproduce or distribute this content without prior written consent.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which forms part of these terms. By using this site or engaging our services, you acknowledge that you have read and understood how we handle personal information.

10. Changes to These Terms

We may update these terms from time to time. Updates take effect when posted on this page with a revised date. For ongoing service arrangements, material changes will be communicated to you directly. Continued use of our services after notification of changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of Malaysia. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact

Questions about these terms may be directed to:

• Post: Almora, No. 22, Jalan Setia Indah, 81100 Johor Bahru, Johor
• Phone: +60 13-665 4210
• Email: [email protected]